Reference

Privacy Policy Basics Before You Open an Account

Your details stay yours — this page sets out exactly what we collect when you open the account and pay in with bKash, Nagad or Rocket, and what you can ask us to change.

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1111bde Privacy Policy Basics Before You Open an Account
COOKIES AND CONTROL

How You Control Cookies and Account Security

You stay in control of what sits on your profile. Cookies we set fall into two groups: the ones that keep you signed in and remember your language, and the measurement ones you can switch off without losing access. Turning those off does not change how a deposit clears or how a live table loads. If you want your data exported or removed, say so and we log the request against your account.

Sign-in and one-time codes

Every login to your account wallet sends a one-time code to your registered mobile. On a new device that code is the only way in, and we never ask for it over chat.

Cookie choices you own

Essential cookies hold the session so you are not dropped mid-page. Measurement cookies can be blocked in your browser settings and the lobby still opens normally afterwards.

How long records stay

History tied to a bKash, Nagad or Rocket transfer is kept as long as the payment trail needs it. Ask us to close the account and we strip the rest.

Requesting a correction

Send a data request from your registered email and we confirm in writing once it is done. You can also ask what we hold before deciding what to change.

TALK TO US

Reaching Us About Privacy and Your Wallet

Privacy questions get answered by people, not a form letter. Open the in-app chat from your account, or write to us from the email you registered with, and we can confirm what sits on your profile and what we would need to delete it. Keep your registered mobile number handy — we verify it before we discuss anything tied to your account wallet.

Team online

Live chat inside your account

Sign in, tap the chat icon and an agent picks up the privacy request. Ask about stored data, a saved bKash number, or a login you do not recognise.

Email from your registered address

Write from the email on your account so we can match you to it. Tell us what you want changed — a saved Nagad number, a marketing opt-out, or a copy of your records.

Ask before you deposit

Not registered yet? Message us first and we will spell out what the policy covers for your region, including whether Rocket or Bank Transfer is open to you.

Privacy Questions You Ask Us Most Often

These come up in chat again and again, so here they are in one place. If yours is not here, message us and we will answer it straight — no script, no runaround.

Your mobile number, the name you register, device and browser details, and the payment records bKash, Nagad or Rocket return. That is what we need to run the wallet and keep your sign-in secure.

Only with the provider handling that transfer, and only the piece needed to clear it. We do not sell your details, and game studios see gameplay records, not your wallet.

Essential cookies are required — without them the session drops and you cannot stay signed in. Measurement cookies are optional, and the lobby behaves the same once you switch them off.

Message us from the email on your account or open in-app chat. We verify your registered mobile number first, then send a written summary of what we hold and why.

Yes. What we collect and how long we keep it follows the law where you are, and access depends on your local law and eligible regions. Tell us if that changes.

Payment records stay as long as the transaction trail is needed. Close the account and we remove the rest, apart from anything a local rule says we must hold on to.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.